How to dodge a rogue mover scam
July 19, 2018
Moving season is in full swing. Families want to settle into new homes before the school year starts. College and university students are moving into residences and apartments.
Wherever you’re headed, beware of the “rogue movers” scam, which is a real threat!
Typically, rogue movers will find victims through ads on popular classified postings websites, quote a low price, claiming “no surprise fees” or “everything is included.” The fraudsters will deal with you by phone, insisting that a verbal contract is enough and that the paper copy can be signed on the day of the move.
However, when they arrive at your doorstep, they present you with a very different contract, containing unexpected clauses and extra charges, such as warehousing and pickup fees. They pressure you to sign the contract or be left in the lurch. In some instances, the fraudsters will hold your possessions hostage until you pay what they want for their delivery. You’re left scrambling to find the money, hoping that you will get everything back in one piece.
Moving is stressful enough without these unpleasant surprises. Follow these tips to make sure that your move goes off without a hitch.
Seek certification: Some provinces require professional movers to have specific permits or registrations. This is a good starting point to find a legitimate company. Consult your provincial consumer protection agency for more information.
Do your homework: Take the time necessary to research the company and consult multiple reviews. Contact your provincial consumer protection agency or the Better Business Bureau to see if they have received complaints about the company.
Get an estimate: Legitimate companies will send representatives to assess your needs, ensuring your quote is detailed and complete. This is an opportunity to inquire about any surcharges, insurances or additional fees and to ask questions.
Get it in writing: Do not trust companies providing quotes or contracts over the phone. Get both in writing before the move and take the time to read the information carefully. Ask questions if clauses are unclear and keep records of responses.
Trust your instincts: If it looks too good to be true, it probably is.
If you’ve been the victim of a rogue mover or other fraud, or if you have information about this type of scam, report it to the Canada Anti-Fraud Centre, the Competition Bureau or your local police. You can also file a complaint with the Better Business Bureau or your provincial consumer protection agency to help others who might consider hiring the same company.
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About Marlene Eisner
Marlene Eisner is an award-winning print and online editor and journalist. She has written on many topics including new homes and condos in Montreal, Ottawa and Vancouver, and has been the editor for numerous magazines and newspapers in Quebec and Ontario.