Finding a mover: The grandma rule, rules

When people relocate, the possessions they take with them are a critical part of turning a new house or condo into a 'home.' There is plenty of emotion attached to 'stuff,' and with that in mind, moving companies take on an awesome responsibility when they transport your furnishings and accessories from one place to another. And you should be able to trust that your belongings, both big and small, are being treated with the care and respect they deserve.

The Canadian Association of Movers recommends that when you shop for a mover, it is wise to conduct some research to increase your chances of finding a reputable company that will treat you with respect as well. At Two Men and a Truck, we agree! At the very least, you should be able to expect honesty and integrity when it comes to your moving experience. This includes a thorough and reasonable estimate for your move, and then delivery on whatever promises are made.

When finding a mover, learn as much as possible about what services are offered. If the company representative is reluctant to answer your questions, move on. Every mover should be ready to educate customers on their services and on what they can do to help make the move go as smoothly as possible. For example, on our website, twomenandatruck.ca, we provide moving tips, a checklist and even special things you’ll need to consider for large items, such as pianos. You should always receive your moving quote in writing, and unless you change the parameters of the move substantially, you should pay what you expect to at the other end. A reputable mover will treat you with kindness throughout, and you should never feel intimidated.

These are all sentiments that go along with the “golden rule.” We have our own version of that motto called The Grandma Rule, and it forms our main core value – “To treat everyone the way you would want your Grandma to be treated.” We do regular customer surveys to ensure that we are upholding the principles of honesty and fairness. Check with the moving companies you approach to find out whether there are customers you can contact for a reference. The Canadian Association of Movers (movers.net) also has a web page for consumers including a member directory to help you connect with reliable, professional moving services.

One other thing you may consider during your search is whether or not the movers you contact are happy. That may seem strange, but people who like what they do, do a better job. Professionalism should go hand in hand with enjoyment. We adopted the tag line “Movers Who Care” to reflect our attitude toward what we do. We consider ourselves much more than just a moving company – we’re a customer-service company that moves. Nowadays, the peace of mind that comes with that is priceless.